Shipping & Returns
- Do you offer Old Mattress Removal?
- Shipping Feeds
- Returns & Exchanges
- My mattress box arrived damaged—should I be concerned?
- Can I make changes to my order after it’s been placed?
- I purchased my mattress from a Brooklyn Bedding Showroom. Who should I contact for help with my order?
- Can I delay my mattress delivery or choose a specific delivery date?
- What is the production and shipping timeline for my mattress?
- How are your mattresses shipped?
- Are shipping fees refundable?
- How long does it take to receive my refund?
- What is your return policy for accessories?
- What is your return policy for mattresses?
- Can your ship internationally or overseas?
- What is the size and weight of the mattress box?
- Can you ship to Alaska or Hawaii?
- Do you ship to Canada?
- What if my tracking number does not work or is blank?
- Can I cancel a shipment?
- What if the plastic is split when opening the box?
- How do I move the box?
- Can I return my mattress if the handles on select mattresses are damaged in any way?